Privacy Policy

1. Information We Collect

We collect information you choose to give us, and information created when you use CartTally.

This may include:

• email and account information, such as your email address and name;
• household settings, such as household size, cooking routine, and planning preferences;
• allergies, intolerances, dietary preferences, dislikes, and other food preferences;
• your preferred stores, budget, meal plans, shopping list, and pantry information;
• support, feedback, privacy, correction, or deletion requests you send us;
• waitlist or marketing signup information, if you choose to join;
• analytics, device, browser, usage, and error information that helps us run and improve the service.

Some food, household, pantry, allergy, intolerance, dietary, and budget information can be personal or sensitive in context. We handle it carefully and use it only for CartTally-related purposes.

2. Purpose of Collection

We use this information to:

• create meal plans, shopping lists, and pantry suggestions;
• save your rules, preferences, budget, and preferred store;
• provide directional, nearby-store grocery cost estimates during the alpha;
• respond to support, feedback, privacy, correction, and deletion requests;
• understand and improve CartTally's product experience;
• monitor security, reliability, errors, and misuse;
• send waitlist or marketing updates where you have agreed to receive them.

3. Data Storage & Service Providers

CartTally runs on trusted third-party cloud service providers to handle sensitive information securely. These providers may process information in New Zealand or overseas, depending on where their cloud systems and support teams operate. We choose providers we believe are appropriate to ensure your privacy and security and require them to handle information only for the services they provide to us. We do not sell personal information.

We endeavour to prevent the sending of raw allergy notes, pantry contents, shopping list contents, support messages, exact budget values, account emails, or names to third-party providers. Signed-in diagnostics may use your user ID as a pseudonymous account identifier so we can troubleshoot issues.

4. AI Features

The private alpha includes settings and trial status for future AI-assisted features, but the current app does not use a live AI provider to process your meal planning or shopping information. If we introduce live AI-assisted features later, we will update this policy before those features are used with your meal planning information.

5. Access, Correction & Deletion

Under the NZ Privacy Act 2020, you can ask for access to the personal information we hold about you and ask us to correct it if it is wrong. You can also ask us to delete your account and associated data by emailing privacy@carttally.co.nz. During the private alpha, deletion is handled manually. After we verify and complete the request, we will confirm that your app data, such as profile/settings, pantry items, meal plans, shopping lists, and account/trial records, has been removed according to our alpha deletion workflow.

6. Retention

We keep personal information for as long as we need it to provide CartTally, support your account, meet legal obligations, resolve issues, improve the product, and maintain security. We may keep limited records of support, privacy, deletion, or legal requests where needed to show how we handled them.

7. Cookies, Analytics & Marketing Emails

CartTally may use cookies, similar technologies, and analytics tools to understand basic usage, improve the service, remember preferences, and monitor errors. If you join the waitlist or agree to marketing updates, we may email you about CartTally. You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

8. Privacy Incidents

If we become aware of a privacy or security incident affecting personal information, we will investigate, take reasonable steps to reduce harm, and notify affected people and the Office of the Privacy Commissioner where required by New Zealand law.

9. Contact Us

For privacy questions or data requests, email privacy@carttally.co.nz. If that address is unavailable, you can contact Jordan Blake at jordan@carttally.co.nz.